We are YHA.
We believe in the power of travel and adventure. To connect people to each other, to nature, the outdoors, culture and heritage.
YHA is a 90-year-old social enterprise. Today, the charity makes a difference to more than a million people each year through our 150 hostels, activity centres and leading work in volunteering, traineeships, apprenticeships and youth employment.
We welcome all yet specialise in creating opportunities for young people. We have a thriving schools and groups programme and work with partners to support access for young people and families with challenging lives.
What we're looking for in our Team Member:
In line with YHA strategy our top impact priority is to ensure that all means all, increasing the scale and breadth of our reach and ensuring that YHA is for everyone. To fully realise this ambition, we need a diverse workforce that is representative of the communities we serve.
Our people share a common purpose: to improve the health, wellbeing and life chances of all, but especially young people facing adversity and challenges.
To achieve this, we subscribe to a set of core values and behaviours: HEART. Helpful, Efficient, Authentic, Respectful and Team-Spirited. Our HEART values recognise the need for equality, diversity, and inclusion and to ensure we are reaching all, we capture this information at both the attraction and onboarding stages of employment.
You can find out more here:
Our team member role requires flexibility to cover different shifts and tasks. It is an advantage but not essential that our team members have worked in a face to face role with customers previously and experience in hospitality or customer service is desirable.
A knowledge and understanding of the core purpose of YHA and experience of working in a team are beneficial.
As our team member role duties vary it is advantageous to be a good communicator, excellent timekeeper and have some basic skills in the use of IT. A food safety qualification is desirable but not essential.
What you'll be doing:
Our team members cover a wide range of customer facing duties across the hostel, delivering an excellent service to all guests and visitors, giving them a great experience of YHA.
Your day may range from:
working on reception, providing information on the hostel and local area
carrying out cleaning and housekeeping duties
preparing food in the kitchen
serving food and drinks front of house
It's important to note that the role can be physically demanding; you'll be standing for extended periods of time, required to make bunk beds and clean guest accommodation to a high standard.
What you'll get in return:
Working for a charity such as YHA can be extremely rewarding in itself, however, we also have a generous benefits package.
You can find out more here:
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
If you require any assistance to submit an application please email: (url removed)
Please Note: to become an employee at YHA you must produce the correct ID for Right to Work in the UK and all DBS checks. Successful applicants must produce a satisfactory DBS check before a start date can be confirmed and before you can reside in our staff accommodation. We will ensure you receive your contract before your confirmed start date. YHA is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during our safer recruitment process in line with this commitment