Service Manager / Operations Manager required to cover the London area with focus on Zones 1-4. The position is working for a leading nationwide air conditioning company that has 6 regional offices and been expanding since it formed in 2001. Our client offers their customers a complete turnkey solution for the installation, service, maintenance, fault finding and repair on a range of air conditioning solutions. Their ever expanding client base consists of long standing client relationships with blue chip Clients such as Hilton Worldwide, David Lloyds, Vue, Mal Maison, Cineworld, Tate & Lyle, Radisson and more.
The Service Manager will be in charge of the London region and should ideally be based in London or the Home Counties, you will be travelling into London as well as spending time working from a home office, or head office in Kent.
The day to day responsibilities will be to efficiently manage the service and maintenance operations throughout your patch ensuring client satisfaction is achieved. In order to succeed the targets, set for the patch you will oversee and manage a team of 6-10 engineers driving service quality standards and productivity of the engineers. You must also ensure continuous improvements as well as maintaining and growing client relationships to ensure contract extensions and remedial works, the patch have a turnover of circa £1.2 million with plans to grow in excess of £2.5m.
It is expected that the Service Manager is able to demonstrate a high level of technical ability and confident leading technical conversations with clients discussing systems as well as service and maintenance works, schedules and remedial works.
Service Manager / Operations Manager Position Requirements
Proven Service Management experience
HVAC Technical background
Proven client facing / customer service experience
Experience of service and maintenance contract framework and negotiations.
Based in London or Home Counties (or prepared to travel into London for sites / meetings)
Service Manager / Operations Manager Positions Remuneration
Basic Salary up to £50-60K per annum
Car Allowance (£375 per month) / public transport covered
Uncapped profit related bonus. (Average £10K - £15K, a guaranteed bonus will be put in place for the first 12 months)We, Bennett and Game Recruitment, a technical recruitment agency based in Chichester are acting as a Recruitment Agency in relation to this vacancy.
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