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Sales Support

Location
Knowsley, Merseyside
Salary
£20,000
Job Type
Permanent
Posted
1 Jul 2021
Sales Support

Location - Liverpool
Salary - £20K
Hours - Monday to Friday, 9am - 5:30pmWithin this Sales and Technical Support role you will be dealing with inbound and outbound customer service calls and e-mails, ensuring the service you provide is thorough and customer centric and providing first line contact and response for new and existing customers.

Key Responsibilities:

Building sustainable relationships of trust through open and interactive communication
To liaise with the wider group to ensure that products and services offered meet customer requirements
Provide accurate and complete information to the field sales person by using the right methods/tools
Regularly update and maintain the company database
Dealing with customer issues or concerns and finding positive outcomes
Maintain professional and technical knowledge of the industry including product development, key features, benefits and advantages of all core products and associated systems.
First line response to customer enquiries using email and telephone
Trouble shoot and resolve basic technical and service issues for the customer
Providing sales quotes to customers in a timely manner
Mobile Billing Analysis and Queries
Client service change requests and QueriesSkills and Experience

Experience in a technical role and a willingness to support the sales activity
Customer focused with an emphasis on exceeding customer expectations
Ability to work alone of as part of a teamBenefits package includes:

Immediate start available
Exposure of working in a desirable company with future progression

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Details

  • Job Reference: 318656064-2
  • Date Posted: 1 July 2021
  • Recruiter: Search Consultancy
    Search Consultancy
  • Location: Knowsley, Merseyside
  • Salary: £20,000
  • Sector: Administration
  • Job Type: Permanent