Job Title: Sales Support Administrator
Location: Northampton based with remote working available.
Salary: up to £20K DOE + Bonus
Job Type: Permanent, Full Time. 37 Hours Mon-Friday.
We are the UK's leading energy sales solutions company, providing intermediary, business and technology services to B2B energy brokers. We have a proud history that charts over 20 years of innovation, growth and adaption to market needs
The role: OnlineDIRECT are looking to recruit a Sales Support Administrator with exceptional customer service skills to support in delivering an exemplary service to our customers and suppliers. If you are passionate about providing a great service, enjoy working in a team and want to accelerate your career within a challenging but rewarding environment, we want to hear from you!
Key Responsibilities and Accountabilities:
* You will be the first point of contact to our customers, providing information/guidance to complete and secure energy contracts
* Develop strong internal & external relationships to ensure a collaborative service & effective resolution of contract queries
* Deliver efficient phone service, support and query responses in line with SLA's
* Develop a full understanding of supplier specific terms and conditions to accurately process queries and advise customers accordingly
* Previous experience in a Utilities background desirable
* Must have at least 2 year's administrative and customer service experience
* A confident, friendly and professional telephone manner is essential
* Good attention to detail and production of high accuracy work levels
* Excellent communication skills (written and verbal)
* Good working knowledge of the Microsoft Office Suite
* Experience of answering and dealing with a wide variety of queries
* Competitive salary + bonus
* Career development and on-going training
* 25 days holiday + bank holidays (with the option to purchase additional days)
* Company Pension / Cycle to Work Scheme / Employee Reward Schemes / Team Incentive Days / DIS/ Health Cash Plan / Free Parking / Early Friday Finish
Please click the APPLY button and to submit your CV and Cover Letter.
Candidates with experience or relevant job titles of; Sales Support Administrator, Sales Administrator, Sales Admin, Sales Support, Junior Sales Executive, Customer Services, Export Sales Assistant, Customer Sales Associate, Customer Services Administrator, Customer Services support, Customer Service Advisor may also be considerate for this role