Sales Performance Coach Needed at Energy Company in Cardiff
Our client is a British born energy provider whose purpose is to drive progress towards net zero carbon living. To do this, they need all staff to be trained to the highest level in order to expand the growth of the company. If you think you are up for the challenge then why not apply today?
You will be working in the Performance Coaching team, which is part of the Sales & Retention department within Membership Sales. Through data interpretation and feedback, the Sales Performance Coaches support in the delivery of coaching across Sales & Retention with the aim of improving performance across multiple channels.
You will be...
* Providing ongoing performance-based coaching support to Inbound & Outbound Sales as required in line with current business objectives
* Working closely with key stakeholders to identify performance gaps in groups or individuals and assisting in creating coaching action plans for them
* Interpreting information provided by the BI team to identify and suggest ways to improve the customer experience on a department, team, and individual level
* Working with an assigned group of Team Leaders to enhance performance within their teams using a blend of coaching, observation, resource design and feedback
* Designing, attending, and running call and coaching calibration sessions with peers, coaches, outsource partners and Team Leaders to ensure consistency in call marking and coaching practices
* Auditing a sample of interactions completed by the Routine Assurance team to ensure consistency against the agreed quality and compliance framework
* Delivering training on Quality and compliance expectations to new starters in inductions and potentially as part of any future progression frameworks within Membership Sales
* Are an outgoing, energetic individual with a clear passion for coaching staff and driving sales
* Have had experience in a similar position or are determined that you can do this
* Are a real problem solver and able to easily prioritise your workload
* Are a free thinker and can easily identify ways to increase performance
* Are a teacher and a leader
You will have the choice around where and when you work - flexible working arrangements can be discussed for this role.
Our client is keen to meet people with varied backgrounds - their view is the more inclusive they are, the better their work will be, and they recognise talent on the basis of merit and potential.
If you could see yourself in this position then apply today!