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Resource Manager

Location
Solihull, West Midlands
Salary
£30,000 to £40,000
Job Type
Permanent
Posted
22 Mar 2021
WHY THIS IS A SWITCHED ON OPPORTUNITY

What makes this role really stand out

In this role, as part of the Operations Team you'll be responsible for ensuring all operational resources are utilised in the most flexible and efficient way to maximise productivity and provide good customer service.

A DAY IN THE LIFE

Day to day, you will be accountable for:

Resource Availability

Track resource availability daily, including forecast, to ensure that all available resources can be scheduled.

Resources including field engineering, L3, L2 and L1 engineering resources.

Track and manage skills matrix for all resources, so tasks can be allocated to resources based on their skills.

Manage and schedule holiday/training cover.

Task Scheduling

Manage and allocate tasks daily.

Receive installation requests and schedule resources, based on skill, availability and geography to fulfil the required installation tasks.

Receive service requests and schedule resources based on skill and availability to fulfil the task.

Ensure tasks are allocated in line with internal and customer facing service levels.

Reporting & Insight

Monitor and report on resource utilisation.

KPI's you will be responsible will be: Resource utilisation, cost per task, on time task allocation.

Identify opportunities to maximise utilisation and more effective task allocation.

Work with managers to analyse task volumes and identify opportunities to optimise resources, and skills development to better fulfill required tasks.

YOUR EXPERIENCE

What you bring to the job

At least 3 years' experience in a role which requires similar skills.

Focus on delivering outstanding customer service.

Experience of daily scheduling coordination.

An eye for detail, ensuring actions are completed fully.

Some experience of identifying issues and making improvements.

Exposure to a fastpaced SME business.

BPSS, SC and NPPV clearance is required for this role.

YOUR QUALIICATIONS

About your education and qualifications

A minimum of 5 GCSEs (or equivalent) including Maths and English

Customer service training would be a bonus

ABOUT YOU

T&C's:

37.5 hours per week

Permanent / Full time

Place of Work: Solihull Office

Benefits:

Competitive Salary

Substantial Bi-Annual Bonus Scheme

Private Medical Insurance (includes medical, mental health, optical & dental)

Income Protection

Life Assurance

Holidays with option to buy or sell

Pension scheme

Reward & recognition incentives
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Details

  • Job Reference: 250001817-2
  • Date Posted: 22 March 2021
  • Recruiter: The Convergence Group
    The Convergence Group
  • Location: Solihull, West Midlands
  • Salary: £30,000 to £40,000
  • Bonus/Benefits: Benefits & Bonus
  • Sector: I.T. & Communications
  • Job Type: Permanent