Resident Liaison Officer
Acton, North West London
Salary: Negotiable (Experience dependant)
We are currently recruiting for a Resident Liaison Officer to work as part of the Residential team with a tier one main contractor in Acton North West London
The Resident Liaison Officer will work on a New Build scheme in Acton, North West London and will be responsible for developing relationships with tenants to ensure they suffer limited disruption throughout the works by providing them with all the information required.
Role Description:
* Visiting tenants in their homes and keep them informed about all the works being carried out
* Resolve any potential issues and dealing with complaints
* Register all complaints and report as per company and client procedures.
* Compile a complaint log and use the information to report on trends including the lessons learnt and how to improve service delivery.
* Arrange compensation or goodwill gestures if required, all to be agreed with Customer Service
* Make appointments for further works if needed and ensure these are carried out and completed to the resident's satisfaction
* Organise Resident consultation events and attend any relevant Resident Association Meetings
* Complete a daily log sheet detailing visits to residents and clients
Skills & Attributes
* Customer Service background, people skills, organised, ability to work under pressure
* A good working knowledge of Microsoft Office Suite
* Previous work experience within construction
* Good organisational, scheduling and planning skills
* Good interpersonal skills; must enjoy working with people on a personal level, and be approachable, tactful and diplomatic
* Good communication skills; must be able to communicate very confidently both verbally and in writing
* Ability to work on your own initiative, and as part of a team
Requirements:
CSCS card required
Previous RLO experience is essential
Customer Service Qualification is advantageous
If this position is of interest to you please call Joe at Focus Logistics, alternatively send a copy of your CV to the email provided and our Recruitment Team will be in touch
