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Product Support Representative

Cambridge, Cambridgeshire
Job Type
3 Nov 2021

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

We are part of a large team providing technical and integration support to our small and medium sized business who use our e-commerce gateway and point of sale products. The technical support team focuses on providing integration and technical resolution for our e-commerce handling both calls and emails from or merchants.

What you will be doing

You will provide expert technical advice and support to Gateway E-commerce customers and prospects. Advice provided will include in-depth integration instructions for the Gateways and advice as to the best methods of integration to meet the customer's requirements, all aspects of customisation available on the platforms, advice on shopping carts and how they can be used and integrated with Worldpay.

  • Provide technical support to our customers by telephone and email within agreed SLAs
  • Provide pre-sales support to internal teams
  • Become an expert in our gateway products and how they integrate to other systems
  • Understand the regulatory controls and audit requirements needed to comply with Worldpay, FCA, PCI and legal policies and standards.

What you bring:

  • Knowledge of at least 1 programming/scripting language. e.g. PHP, .Net, Ruby, Java, Python, JavaScript
  • Analytical approach to problem solving
  • Great written and verbal communication skills
  • Team player but able to manage personal work stack
  • Client/server principals.

Added bonus if you have:

Experience of working in a technical support team

  • Computer related Degree
  • Knowledge of Web server and web application technologies
  • Networking fundamentals.

What we offer you

•A broad range of professional education and personal development possibilities - FIS is your final career step!

•A variety of career development tools, resources and opportunities

•Great work spaces with dedicated and motivated colleagues

•A broad range of professional education and personal development opportunities

•Varied and challenging work to help you grow your technical skillset.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.


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  • Job Reference: 413664903-2
  • Date Posted: 3 November 2021
  • Recruiter: FIS Global
    FIS Global
  • Location: Cambridge, Cambridgeshire
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent