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Loss Adjuster

County Durham
Job Type
3 Nov 2021

HR GO recruitment are looking to recruit both Desk and Field Loss Adjusters to work remotely for their prestigious National Client.

We are looking for professional qualified Adjusters with 5 or more years' experience, to less experienced individuals working towards qualifications such as Cert and Dip CILA. In all cases, you will have a passion for delivering outstanding customer service. Their experience of handling losses will vary depending on their experience and there is a mix of ability and experience in the team. Experience of working on High Net Worth claims is an advantage as the level of service we provide on all claims is of this level.

This is a highly important role in our team and this requires a solid and mature approach, involving working closely with other adjusters, Technicians and the Head of Adjusting.

Key Account abilities:

Conducting site visits and assessments to establish the cause and quantum of Insurance claims.

Empathising and engaging with the customer to ensure that they are treated as an individual. Taking the time to consider the impact of the claim and the required claim stages on the customer. Maintaining confidentiality and high personal ethical standards throughout.

Appropriately obtaining high quality information by investigating in a timely manner, supported by site notes, photographs, witness statements, and other appropriate evidence.

Understanding the relevance of the information obtained to decide upon a step by step plan to conclude the claim.

Demonstrating the confidence and knowledge to make decisions regarding policy liability, quantum, and subjugation and risk management issues. Recognising when assistance is required from other colleagues when issues arise outside of the scope of the individual's expertise.

Effectively maintaining the line of communication between the various parties, thus orchestrating a successful claims outcome and creating a 'joined up' process. Communication may be written or verbal.

Providing a high level of technical, quality and customer service commitment.

Remaining customer and client focused throughout the life of a claim, taking all the necessary steps to achieve customer satisfaction within the parameters of policy cover.

Qualifications and Experience:

1) Property claims insurance experience (5 years or more) - essential.

2) Some construction industry experience/knowledge would be an advantage.

3) As an individual, you will have a proven track record of exhibiting a professional and personal approach when dealing with customers.

4) To be CILA Qualified or working towards.

Core Competencies:

Ability to make decisions, plan and see each claim through to the end whilst communicating with multiple parties.

Must be inquisitive and a problem solver.

Great organisational ability with a responsible, honest and positive approach

Proven high levels of literacy and numeracy

Excellent customer service and communication skills including a great telephone manner

Ability to work under pressure

Good IT skills with the ability to use multiple systems (Microsoft, bespoke packages)

Complaint Handling skills

The salary is negotiable, dependent upon experience and also offers excellent company benefits.

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  • Job Reference: 413665685-2
  • Date Posted: 3 November 2021
  • Recruiter: HR GO Recruitment
    HR GO Recruitment
  • Location: County Durham
  • Salary: On Application
  • Sector: Construction
  • Job Type: Permanent