Internal Sales Team Manager - Coleshill
Salary: £25K-30K plus commission
My client is the recognised leader in technology solutions for fleet management, insurance telematics, optimisation and vehicle camera systems. Their cutting edge technology offerings are adaptable for fleets of all sizes; providing intelligent, game-changing insights that can improve fleet efficiency and reduce risk across fleet operations.
Through IP owned technology, over three billion miles worth of data is collected annually. This data is developed to provide insights that are utilised to:
Create fleet management solutions to develop and fine tune algorithms used to provide insights to companies to enable them to utilise their fleet's to their full potential.
Provide insurers with propositions that score drivers in accordance to the risks in their driving behaviour, in order to calculate premiums more efficiently
Optimise vehicles. The Optimisation business unit is one of the UK's leading players in the utilisation of vehicles, goods, people and energy
Supply OEM vehicle manufacturers with a range of both aftermarket products and line-fit data solutions through its Automotive division
Following an internal promotion my client is looking to appoint an Internal Sales Team Manager to join their organisation.
Lead, develop and expand the internal sales team.
Develop new business for the Company via the telephone.
Work closely with marketing to develop campaigns to drive leads to the internal sales team
Engage with new customers to understand needs and requirements and map these into the product/service on offer
Qualify new sales prospects
Oversee the Generation of sales leads for other parts of the business such as field sales
Manage team KPI's, call volumes and quality
Team management - setting of goals, monitoring performance, coaching and mentoring, personal development and training, disciplinary action, recruitment etc
Management reporting - production of daily/weekly/monthly call statistics for management reporting purposes
Essential Skills & Requirements:
Substantial (3+ years) experience of working in a targeted telesales/telemarketing environment is essential some of which needs to be gained at team lead level
Capable of working to a scripted dialogue
Comfortable working to KPI's and sales targets
Strong in objection handing and getting through to the decision maker
Excellent customer service skills - both written and verbal
Good attention to detail - making sure all calls are logged on Company CRM and followed through
Competent user of Microsoft Office - especially Excel for reporting
Strong people manager capable of developing and supporting the team
Knowledge of Salesforce CRM tools advantageous
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003