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Insurance Client Support Advisor

Warrington, Cheshire
Job Type
1 Jul 2021
Your new role:

Main responsibility of the role:

* Managing and servicing existing clients insurance needs

* Actively discussing and closing New Business Sales

* Generating extra revenue by obtaining future dated leads

* Issuing accurate documentation

* Retaining existing clients by servicing their renewal requirements

Key Accountabilities:

* Relish case ownership and have pride in your work

* Want to develop both personally and professionally

Skills required:

* Understanding of Car Insurance and Home Insurance

* Drive and motivation

* A can do attitude

* Passion for delivering excellent Customer Service

* Strong attention to detail

* Excellent organisational skills

* Aptitude for problem solving

* Natural communication and persuasion skills

Regulatory Knowledge:

* FCA and GDPR

* An understanding of Transactor and Excel

Personal Attributes:

* Understand customer requirements

* Identify the best solution in line with company processes and procedures

* Enjoy helping customers resolve their insurance queries by telephone and email

* Feel at ease dealing with high volume calls

* Confident in making outbound calls, discussing potential sales and driving income into the company

* Relish case ownership and have pride in your work

Hours of work:

* 37.5 hours per week + one hour for lunch

* Shift Patterns between Monday - Friday 8am - 7pm, Saturday 9am - 1pm

Please note, should you not receive feedback within 28 days, unfortunately your application has been unsuccessful. However, we may be in touch with similar relevant opportunities
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  • Job Reference: 318659819-2
  • Date Posted: 1 July 2021
  • Recruiter: Merje Limited - Manchester Office
    Merje Limited - Manchester Office
  • Location: Warrington, Cheshire
  • Salary: £18,000
  • Sector: Accounting
  • Job Type: Permanent