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Customer Support Administrator

Location
Birmingham
Salary
£19,000
Job Type
Permanent
Posted
3 Nov 2021

A brilliant opportunity has arisen for a Customer Support Administrator to join a market leading healthcare and medical business based at their office based in Edgbaston.

Please note - this will be an office based role due to the expectations, so will be office based Mon-Fri



You have the chance to join an extremely friendly and supportive team that I had recruited for previously who have a fabulous manager.



Salary = £19,000 per annum depending on experience + discretionary bonus

Hours = Mon-Fri 9am-5pm

Parking is available on site

Duties include:

· Answer incoming calls

· Maintain and update the database

· Book review appointments into the electronic diary system

· Send regular lists to relevant hospitals / teams

· Process payments by card and bank transfer and raise invoices on the Sage

· Assist with the admin and co-ordination of appointments

· Perform aftercare calls

· Ensure balance payments and Terms and Conditions received by patient

· To deal with incoming and outgoing post and courier services

· To develop a relationship with patients and completing follow up tasks where necessary

· Assist the Manager with additional tasks when required

· General admin duties such as filing, scanning, shredding, photocopying

The ideal candidate:

· Must have excellent communication skills

· Can be empathetic and understanding even when under pressure

· Good IT skills

· Attention to detail

· Ability to work to a number of prioritises at one time

· Strong team player

· Ability to push back and manage expectations

Therefore if you feel that you are suited in this role, would enjoy working for a medical business and have the required empathy then please do not hesitate and apply today.

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Details

  • Job Reference: 413666220-2
  • Date Posted: 3 November 2021
  • Recruiter: Reed
    Reed
  • Location: Birmingham
  • Salary: £19,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent