We are looking for a Customer Service Representative to work on a permanent basis for a global manufacturing client based near Ormskirk.
Our client is looking for someone with a strong background in Customer Services who has ideally worked for an engineering, manufacturing, construction or similar type of industry. You will ideally of had experience of using SAP or a similar ERP/MRP System.
Salary is c£20-22,000 per annum plus holidays, bonus, pension etc.
Monitoring customer ordering patterns and minimise deviations from forecast expectations, within constraints of customer account status
Capture customer enquiries and relate to Sales and Market Planning to identify sales and marketing opportunities.
Meeting the monthly customer contact plan agreed with Sales.
Achieving lead time targets for order processing to release to distribution and for enquiry handling.
First time accuracy of transactional processing including sales orders and claims.
Handling queries, enquiries, approved product sample and literature requests, complaints and claims and resolving them within agreed timescales
Ensuring customer logistics data (delivery requirements etc) is maintained accurately for a group of customers.
Ensuring that deliveries are made in line with agreed dates and co-ordinating communications with customers and internal and external departments following any changes to these dates
Ensuring that deliveries are scheduled and communicated in line with despatch and transportation capabilities
Raising of appropriate documentation to cover orders and claims
Periodically report the status of supply for a defined group of customers and recommend actions as appropriate
If the Customer Service Representative role could be of interest, please call Rebecca at GPW Recruitment or press APPLY NOW