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Customer Service Agent

Location
Stoke-on-trent, Staffordshire
Salary
£22,000
Job Type
Permanent
Posted
1 Jul 2021
SF Recruitment are currently recruiting for a Customer Service Agent on a permanent basis to be based with one of their clients in the Stoke on Trent area.

This is a exciting, evolving role for the right ambitious person... To be successful within this role you will need to have a true passion for customer service.

This role will sit within a small, friendly team reporting directly into the Customer Service Manager with responsibilities including:

- Supporting and advising customers via telephone and email
- Managing any incoming queries, issues or complaints
- Billing customers
- Supporting projects where necessary
- Compiling reports
- General administration tasks including system updates, collating business correspondence etc.

The successful candidate for this role must have a great telephone manner, be confident to deal with all customers and issues that may arise, have strong IT skills, including a good working knowledge of Microsoft Office programmes and have the ability to pick up new systems quickly.

Training will be provided however this is a challenging role so you must be organised and have the ability to prioritise your own workload.

Salary - £21,000 - £22,000 Depending on experience.
Working Hours - 8.30 am - 5.00 pm Monday - Friday

If you think you have the relevant experience for the role, please apply online now
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Details

  • Job Reference: 318655380-2
  • Date Posted: 1 July 2021
  • Recruiter: SF Recruitment
    SF Recruitment
  • Location: Stoke-on-trent, Staffordshire
  • Salary: £22,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent