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Customer service advisor

Location
Lancashire
Salary
£17,500
Job Type
Permanent
Posted
1 Jul 2021
RESPONSIBILITIES

Provide first line response and be the point of contact for all customer queries
Own and drive resolution over the Phone, via Email and Chat with internal and external customers Respond to all inbound contacts adhering to set targets (daily, weekly and monthly)
SHIFT PATERNS
This Contact centre operate between 8am and 9pm so you will be on varios shifts between these hours.
Weekend working is part of this rota.

LANGUAGE CAPABILITY

Must have strong written communication skills in English to understand and respond to customer issues
SKILLS AND ABILITIES

Computer literate
Organised, with high sense of priority
Good levels of numeracy, accuracy and attention to detail
Strong work ethic, can work independently and as part of a team
Passionate for our brand and customer service
Excellent interpersonal skills and the ability to build and maintain strong relationships
BENEFITS

Permanent contract
Competitive compensation package including upselling bonus
Paid annual leave
Employee discount
Full training
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Details

  • Job Reference: 318655418-2
  • Date Posted: 1 July 2021
  • Recruiter: Cactus Search
    Cactus Search
  • Location: Lancashire
  • Salary: £17,500
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent