Provide first line response and be the point of contact for all customer queries
Own and drive resolution over the Phone, via Email and Chat with internal and external customers Respond to all inbound contacts adhering to set targets (daily, weekly and monthly)
This Contact centre operate between 8am and 9pm so you will be on varios shifts between these hours.
Weekend working is part of this rota.
Must have strong written communication skills in English to understand and respond to customer issues
SKILLS AND ABILITIES
Organised, with high sense of priority
Good levels of numeracy, accuracy and attention to detail
Strong work ethic, can work independently and as part of a team
Passionate for our brand and customer service
Excellent interpersonal skills and the ability to build and maintain strong relationships
Competitive compensation package including upselling bonus
Paid annual leave