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Customer Care Executive

Nottingham, Nottinghamshire
Job Type
1 Jul 2021
Customer Supply Chain Executive - Nottingham - 37.5 hours per week

The Customer Care Executive will be responsible for the day-to-day management of the customer order process. You will support the delivery of key KPI's, participate in process improvements, be part of a highly motivated workforce and manage the execution of supply against demand for their individual customer base.

Manage customer orders, ensuring in line with agreed customer order schedule
Maximise service rate protection, enhancing visibility to help the right decisions be made
Use new and existing tools to drive improvements and remove waste in order process
Play an integral part in the coordination of information between Commercial, Sales and the DC
Follow up and resolve customer queries
Play an active role in key projects

Who we're looking for Alongside experience in a similar role and excellent communication skills, you should be confident demonstrating all of the following:

A proven track record of working within a Customer Service environment, with the ability to manipulate numerical information quickly and efficiently and without error
To be part of a successful and collaborative team that is able to work autonomously
Ability to prioritise and work efficiently
High levels of accuracy and attention to detail
Excellent negotiation skills
Able to demonstrate effective communication skills with customers & stakeholders
Hours of work are 37.5 hours per week, Monday to Friday

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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  • Job Reference: 318656208-2
  • Date Posted: 1 July 2021
  • Recruiter: Adecco
  • Location: Nottingham, Nottinghamshire
  • Salary: On Application
  • Sector: Administration
  • Job Type: Permanent