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Customer Care Coordinator

Location
Warrington, Cheshire
Salary
£22,000 to £25,000
Job Type
Permanent
Posted
22 Mar 2021
We are currently working with a 5* developer who are looking to add a Customer Care Coordinator to their team.

You will be joining a well-established team of 5 and will provide a professional customer service incumbent with their 5* service to Home Purchasers, Sub-Contractors and Housing Association / Registered Provider Partners

Responsibilities

* Be the first point of contact to deal with customer queries in a professional and timely manner.

* Manage the defects systems to ensure issues are correctly recorded and maintained.

* Where required co-ordinate diaries for the Customer Service Operatives

* Where required carry out general administrative duties relevant to the Customer Service team

* Process visits reports following internal home visits entering the information onto Focus.

* Following the internal visit issues task instructions tie Customer Service Operatives and subcontractors with relevant priority settings.

* Monitor all sub-contractor works ensuring that all work is completed within agreed timeframes.

* Good understanding of product on new developments

* Provide management information to senior management team.

* Escalate any issues or risks to the appropriate person.

* Familiarise and hold a good understanding of required policies and procedures.

* Plan the allocation of own work and that of Customer Service Technicians / Sub Contractors to ensure an effective and efficient use of time and resources whilst ensuring customer needs are met.

What skills and experience are essential to do this job?

* IT Literate

* Ability to work in a fast-paced environment, staying calm and keeping control.

* Excellent written and verbal communication skills - engaging with customers, suppliers, partners.

* Manage an extremely busy generic Customer Service and personal in box.

* Pro-active approach with the ability to work independently and as part of a team.

* Understands construction methods and terminology.

* Commercial awareness

* Ability to provide a solution focussed approach.

* Resilient personality, ability to work under pressure and able to maintain a professional image.

* Ability to organise and prioritise effectively.

* Empathetic

If you would like further information on this role, please contact Danny at Hamlyn Jones for further information
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Details

  • Job Reference: 250002416-2
  • Date Posted: 22 March 2021
  • Recruiter: Hamlyn Jones Ltd
    Hamlyn Jones Ltd
  • Location: Warrington, Cheshire
  • Salary: £22,000 to £25,000
  • Bonus/Benefits: Package
  • Sector: Construction
  • Job Type: Permanent